Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How long will it take for my order to arrive?

• Processing & Production Time: All orders are made to order and will be dispatched within 2-3 business days.
• Shipping Time:
  • Free Standard Shipping: 3-5 business days
  • 48-Hour Tracked Shipping: 2 business days (£3.00)
  • 24-Hour Tracked Shipping: 1 business day (£4.00)

2. Can I customise my water bottle?

Yes! You can personalise your water bottle by selecting your favourite character, background, name, and font. If you have any special requests, please feel free to contact us — we're happy to assist!

3. What is your return policy?

Due to the personalised nature of our products, we do not accept returns unless the item is faulty or damaged. Please contact us immediately if there’s an issue with your order, and we will do our best to resolve it.

4. Do you offer international shipping?

At this time, we only ship within the United Kingdom.

5. How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking details (if applicable). You can use this information to track your order via the shipping carrier's website.

6. Can I make changes to my order after placing it?

You can make changes to your order within 24 hours of placing it. After 24 hours, the order will be processed, and changes can no longer be made. If you need to change something, please contact us as soon as possible, and we will try our best to accommodate your request.

7. How can I contact you?

If you have any questions or special requests, you can reach us at Mixopersonalisations@gmail.com or use our contact form on the website. 

We’re always here to help.