Return & Exchange Policy
Return & Exchange Policy
We take great pride in the quality of our personalised products, and we want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
1. Personalised Items:
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is faulty or damaged upon arrival.
2. Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us immediately at [Your Contact Email] with details and photos of the issue. We’ll make it right by offering a replacement or refund.
3. Changes to Orders:
If you’d like to make changes to your order (e.g., customisation details), please contact us within 24 hours of placing your order. After this time, the order will be processed, and no changes can be made.
4. Refunds:
Refunds will only be issued if the item is faulty or damaged. Refunds will be processed within 5–7 business days after the return is received and inspected.
5. Non-Returnable Items:
As our items are personalised, we are unable to accept returns for change of mind or incorrect customisation requests after the production has begun.
If you have any questions or concerns, feel free to reach out to us — we’re always happy to help.