Refund policy

Return & Exchange Policy

We take great pride in the quality of our personalised products and want you to be completely satisfied with your purchase. Please review our policy below:

1. Personalised Items
Due to the customised nature of our products, we do not accept returns or exchanges unless the item is faulty or damaged upon arrival.

2. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 14 days of delivery at mixostoreuk@gmail.com, including your order number and clear photos of the issue. We will offer you the choice of a replacement or a full refund.

3. Changes to Orders
If you need to make changes to your order (e.g., personalisation details), please contact us within 24 hours of placing your order. After 24 hours, your order will be in production and no further changes can be made.

4. Refunds
Refunds are only issued for faulty or damaged items reported within 14 days of delivery. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds will be issued to your original payment method.

5. Non-Returnable Items
As our products are made to order, we cannot accept returns for change of mind or errors in personalisation submitted by the customer once production has begun.

If you have any questions or concerns, please don’t hesitate to contact us — we’re always happy to help.